Freight & Packaging
We can arrange delivery within the UK or we can arrange export to the European Union and worldwide destinations. The delivery charge for export orders will depend on weight and/or volume of your order and therefore we would require an order before we can provide a shipping quote. Currently we offer FREE DELIVERY (UK MAINLAND ONLY) on all orders over £250.00 + VAT; a charge of £6.95 per parcel up to 20kg applies to orders from £50.00 + VAT (our minimum order value) to £249.99 + VAT.
A signature is usually required on delivery of your order. It is not possible for you to specify a delivery date and time. However, our standard delivery time within the UK mainland is next working day after dispatch. We usually can dispatch same day if cleared funds are received before 12.00pm. This is not a guaranteed service. The delivery times for Exports are available on request.
Special order and non stock items will take longer and you will be advised of the expected delivery time when we confirm your order. All our deliveries are carefully packaged to avoid breakage.
Unfortunately, due to strict regulations from our couriers with regards to products classed as ‘dangerous goods’ some country specific restrictions do apply. If you place an order with us for export we will notify you prior to processing your order of any restricted items we cannot include within your order.
Cancellation of Orders and Returns
Goods are ‘sold as seen’ and as per the Terms and Conditions of Use. Due to the nature of our online site, and the products listed, we have a strict NO RETURN policy for any product. No product shall be able to be returned for a like item or for a cash refund.
Orders can be cancelled prior to dispatch of your order by notifying us as soon as possible. We will not refund any transaction/bank charges incurred by us processing a refund. We will not refund any charges incurred by you to process original payment to us. An order cannot be cancelled after goods are dispatched.
For sales at our warehouse, please check your stock prior to leaving the premises as discrepancies cannot be rectified later. For stock orders delivered to you, if your order has been damaged in transit or has discrepancies, please contact us immediately, and not later than 2 working days of receipt of goods. You must receive an acknowledgement from us together with the method of return prior to returning any item(s) back to us.
Ordered items returned must be returned as a full pack as received by you and cannot be accepted in part pack or units. Any replacement or credit will only be given to you on your next order, or if paid by credit/debit card then we can refund back to the same card on which you made the initial purchase with. If stock has been returned to us outside these conditions or without authorisation from us, we reserve the right not to issue a refund or charge a restocking fee of 25% of the item(s) value. Under any circumstances we will not refund the postage cost of returning the item back to us.
Any refund will be net of any transaction/bank charges incurred by us in the processing of your refund. We will not refund any charges incurred by you to process original payment to us.
We will not be responsible for, nor issue a refund, if notified after 2 working days. We will NOT refund any opened or used items. We recommend that you research the stock you wish to trade to ensure you are satisfied prior to ordering.
These Terms do not affect your statutory rights as a trade buyer.
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